The Delaware Division of Motor Vehicles (DMV) interacted with and served 1.7 million customers in person and over the phone in 2012.
The associated Toll Operations for Interstate 95 and State Route 1 handled more than 62.9 million vehicles transactions for the year. DMV customers are counted in the areas of: Driver Services which consists of driver improvement and ID/ licensing; Vehicle Services which consists of inspection, title, registration, and insurance services; and incoming phone calls. Toll Operations consist of the I-95 Newark plaza, as well as the Dover and Biddle’s Corner facilities and the select access ramp sites of Route 1.
- Driver Services had 405,529 customers; averaging 33,794 per month.
- Vehicle Services had 525,132 customers & conducted 440,757 inspections; averaging 80,491 per month.
- There were 370,146 customer calls; averaging 30,845 per month.
- Toll Operations was involved in 62,985,034 vehicle transactions; averaging 5,248,753 per month.
For more information, visit deldot.gov/dashboard.